Support

Unfortunately, once your order has been dispatched, Veluflex cannot change the shipping address. However, you may try contacting the courier directly to request an address change.Need help? Contact...

Some couriers may offer a redirection service, depending on the package status and the destination. Please contact the courier directly for more information.Need help? Contact us at hello@veluflex....

If the courier cannot redirect your package, it will be delivered to the original address. You may need to arrange for a re-delivery or pickup through the courier’s services.Need help? Contact us a...

To avoid this issue in the future, please ensure that your shipping address is correct before finalizing your order. Double-check all details, including your address and contact information, during...

When returning a product, make sure to include:The product in its original packaging.A copy of your invoice or order confirmation.Your full name and contact information.The reason for the return.Th...

If you lose your tracking number, contact the shipping carrier you used for the return. They may be able to retrieve it for you using your shipping receipt or other details. Unfortunately, without ...

If you receive a damaged or incorrect product, please contact us immediately. Provide us with your order number and photos of the product, and we will arrange a replacement or refund at no addition...

Return shipping costs are the customer’s responsibility, except in cases where the return is due to an error on our part (e.g., wrong product or defective item). If you have any questions about ret...

Unfortunately, we do not offer exchanges at this time. If you would like to return a product, you can request a refund and place a new order for the desired item.Need help? Contact us at hello@velu...

If you have returned your order and have not received a refund within the expected timeframe, please contact our customer support team with your order number and proof of return shipment (e.g., a r...