Support
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Recent activity by Support-
How can I track my order?
Once your order has been shipped, you can easily check its status by following these steps:Order Number: Use the order number provided in the shipping confirmation email.Tracking Link: Click on the...
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Can I change the shipping address after I place my order?
If your order has not been processed or shipped, Veluflex can help you update the shipping address. Please contact customer support as soon as possible with the new shipping address. Once your orde...
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Can I change the shipping address after my order has been dispatched?
Unfortunately, once your order has been dispatched, Veluflex cannot change the shipping address. However, you may try contacting the courier directly to request an address change.Need help? Contact...
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Can the courier redirect my package to a new address?
Some couriers may offer a redirection service, depending on the package status and the destination. Please contact the courier directly for more information.Need help? Contact us at hello@veluflex....
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What happens if the courier cannot redirect my package?
If the courier cannot redirect your package, it will be delivered to the original address. You may need to arrange for a re-delivery or pickup through the courier’s services.Need help? Contact us a...
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How can I prevent Shipping Issues from happening in the future?
To avoid this issue in the future, please ensure that your shipping address is correct before finalizing your order. Double-check all details, including your address and contact information, during...
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What should I include in my return package?
When returning a product, make sure to include:The product in its original packaging.A copy of your invoice or order confirmation.Your full name and contact information.The reason for the return.Th...
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What happens if I lose my return tracking number?
If you lose your tracking number, contact the shipping carrier you used for the return. They may be able to retrieve it for you using your shipping receipt or other details. Unfortunately, without ...
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What if the product I received is damaged or incorrect?
If you receive a damaged or incorrect product, please contact us immediately. Provide us with your order number and photos of the product, and we will arrange a replacement or refund at no addition...
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Who pays for the return shipping?
Return shipping costs are the customer’s responsibility, except in cases where the return is due to an error on our part (e.g., wrong product or defective item). If you have any questions about ret...